What is case state "NREP"

What does this state mean

According to Troubleshooting Guide, GV can't help random or non-reproducible problem. If there is such a problem, it's beyond our help. The client needs to help himself to identify a recreating sequence on several different environment, and try to conduct an initial analysis about possible causes of the issue.

Internal notes for staff

• If a problem is "allegedly" reliably reproducible in client's environment, then it's not NREP, but NREP_EXSYS.
• If no further information received within 14 days, then put the case to an end.