What is case state "NOT_AN_ISSUE"

What does this state mean

The issue has been reviewed by R&D and determined that this is not an issue. It might be related to following factors causing the real issue:

• Misinterpretation of software specification or manual
• Error in specification or manual
• General misunderstanding
• Issue reporting process misunderstanding. (see below)

To reduce such misunderstanding, we might develop more documentation in the future. For now, this issue has been determined "not an issue in software".

Issue reporting process misunderstanding

By definition Case Management subsystem is used to report software problems, mainly during setup or operation of the software itself. Other type of issues such as feature request, or user operation, are not proper type to be put into TA-CM.

Internal notes for staff

(to be written)