What is case state "IDENTIFY"

What does this state mean

In this state, the case is put into case queue, which will be present in GV staff's regular review meeting. The prioritization of the case queue will be based on following factors:

• Information is clear or vague. If information is vague, the priority will be low.
• Relevance to software itself. If the issue is connected to specific environment, or user operation, rather than software itself, the priority will be low.
• The effort to recreate the problem. If the effort to recreate the problem is high, the priority will be low.

While waiting for the review, the client can choose to provide more information through Disqus (on the bottom of the case page).

See also

• Is there any deadline of case solving?

Internal notes for staff

• Check TA database for possible solutions.
• If a problem is "allegedly" reliably reproducible in client's environment, then it's not NREP, but NREP_EXSYS.