IDENTIFY
Identifying problem type
| TS_PENDING |  |
Submit case to Genius Vision staff for furthur review. | |
| NREP | |
To reopen case. | |
| RESOLVED_TA | |
To reopen case. | |
| RELEASED | |
To reopen case, indicating the issue persists. | |
| RESOLVE | |
To reopen case, indicating the issue persists. | |
| DUPLICATED | |
To reopen case. | |
 Determine this case is non-reproducible |
|
NREP |
| Determine this case might be a reproducible, but not inside Example System. |
|
NREP_EXSYS |
| Determine this case is reproducible inside Example System. |
|
REP_EXSYS |
| GV attempt to resolve the issue from somewhere other than the software itself. |
|
RESOLVE |
| Determine this case can be resolved using technical knowledgebase. |
|
RESOLVED_TA |