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License Replenish Fees

Quick Link: If you want to request for license replenish for a fee, use this form: https://goo.gl/sW7z8H

Background and summary

"License replenish fee" is one kind of software maintenance fee, which is commonly seen in software vendors. Generally speaking, software maintenance charge is required after certain amount of time is passed, or certain change is incurred (such as hardware or system change). In the past, Genius Vision doesn't provide any means to charge for software maintenance fee. With the policy update announced at 2017/6/23, a new license replenish fee and policy is now in effect.

As our system maintenance manual well suggested, normal practice of license installation is that user should firstly install the license in ONLINE state for a short period of time. After the system (including hardware) is confirmed to be stable, the user should commit the license to the hardware within one year. However, some users, for one reason or another, may fail to do so in a variety of ways. In these cases, license will be lost, and replenishment might be needed. It is similar when your hardware is broken for any reason, you need to buy another one, or send to maintenance facilities, from which some repair fee may incur.

Applicability and fee calculation

Users who purchase license "directly" from Genius Vision with PayPal "without any discount" will be eligible to apply for license replenishment with a fee. Resellers, VAR, or volume discount license, will not qualify for such application (find out why here).

If the original purchase has enjoyed some kind of discount, it needs to be compensated for the price difference (compared to current pricing), before becoming eligible.

If you are eligible for license replenish for a fee, please use this form to send your request: https://goo.gl/sW7z8H

Following we will explain the license replenish fee in several sections, and we will also give several calculation examples for the purpose of illustration. Since a policy change has occurred at 2017/6/30, there will be slight differences of eligibility depending on whether your license is purchased before or after this date. There are mainly three kinds of fee that can be incurred during license replenishment:

  • Availability extension fee: The purchase date of a license code determines when it will be available to use or commit. If the availability date is expired the license will no longer be able to use or commit. Here we offer some extent that users can opt to extend the availability date.
  • Reactivate from committed state fee: When you commit the license to a system (+hardware), by our definition, the license will not be able to be used again, while the committed license will continue to work until the system (+hardware) stopped working. Here we offer some extent that users can opt to reactivate from committed state. With each time of reactivate, the fee will increase.
  • Handing fee: Fee required for the human labor to process the entire license replenish operation.

We use the "original fee" to indicate the nominal license fee you purchased. "Nominal license fee" means the currently announced price at How-to-buy portal. License replenish fee is calculated in proportion to the original fee. If your original purchased price is lower than nominal license fee, you will need to compensate for the price difference. A note-worthy case is that Lite Edition has changed to $20/channel after 2017/12/1, therefore replenish fee which is paid after this date will need to compensate for price difference $10/channel if the license was purchased at $10/channel, before becoming eligible.

Availability extension fee options (Purchased prior to 2017/6/30)

  • E3 - Extend to 3 years since purchase: +50% of original fee.
  • E4 - Extend to 4 years since purchase: +75% of original fee.
  • E5X - Extend to more than 4 years + 20% each year.

Availability extension fee options (Purchased after 2017/6/30)

  • D2 - Extend to 2 years since purchase: +30% of original fee.
  • D3 - Extend to 3 years since purchase: +60% of original fee.
  • D4 - Extend to 4 years since purchase: +85% of original fee.
  • D5X - Extend to more than 4 years + 20% each year.

NOTE:

  1. Availability extension fee is "cumulative". For example, if you have paid D2, applying for D3 you only need to pay 60%-30% = +30% of original fee.
  2. Availability extension fee can only be applied when expiration date is within future 60 days, and not before. For example, if the expiration date is 2017/10/1, the earliest date you can apply for availability extension is 2017/8/1, and not before.
  3. You "can" apply availability extension for "already expired" license, even several years ago.

Reactivate from committed state fee options

  • CM1 - First time: +20% of original fee.
  • CM2 - Second time: +30% of original fee.
  • CM3 - Third time:  +40% of original fee.
  • CM4X - More than third time: +60% of original fee.

NOTE: Reactivate from committed state fee is "non-cumulative". For example, if you have paid CM1, applying for CM2 still costs +30% of original fee.

Handling fee

  • Handling fee is charged per single handling request, which can contain multiple license code, up to 5 sets of code. More than 5 sets, another time of handling fee will apply, etc.
  • For single license code request without custom paper work, in which replenish fee (excluding handling fee) less than or equal to $100: increase total amount to $100.
  • For single license code request without custom paper work, in which replenish fee (excluding handling fee) over $100: $50 per handling request.
  • When requesting multiple sets of license code (max 5 sets) at one time, additional custom paper work, or any special human labor, a uniform price $100 is added per handling request.

Processing delay

Please provide necessarily information and confirm payment as quickly as possible. When payment is confirmed and all information is collected, the processing delay can be up to 3 business day.

Example 1

If 37*std license is purchased at 2013/5/5, and it has been committed and has no previous reactivate record, and the user wishes to extend availability to 2016/5/5, the fee component and calculation will be:

  • Original fee: $370
  • Availability extension fee <E3>: 50% = $185
  • Reactivate from committed state fee <CM1>: 20% = $74
  • Handling fee: $50

Thus, total license replenish fee is $185 + $74 + $50 = $309. Still cheaper than $370.

NOTE: Lite Edition has changed to $20/channel after 2017/12/1. This example only shows replenish request paid before 2017/12/1.

Example 2

If 5*std license is purchased at 2017/8/2, and it has been committed and has already 2 previous reactivate record, and the user wishes to extend availability to 2019/8/2, the fee component and calculation will be:

  • Original fee: $50
  • Availability extension fee <D2>: 30% = $15
  • Reactivate from committed state fee <CM3>: 40% = $20
  • Handling fee: $65 (since $15+$20 = $35 is less than $100, the handling fee will fill the gap to $100)

Thus, total license replenish fee is $15 + $20 + $65 = $100

NOTE: Lite Edition has changed to $20/channel after 2017/12/1. This example only shows replenish request paid before 2017/12/1.

Apply License Replenish for a fee

Please use the following form:

Please be noted, however, that once the form is sent, the designated license code will be locked temporarily to prevent commit. This lock will be lifted on either of the conditions (1) fee is paid (2) 60 days after the form is sent.

This lock is required for business operational consistency. Thus, if the designated license code would expire within 60 days, requesting replenish without paying the fee will render the license useless after expiration date without the ability to commit.