1	Usage Manual for Mobile App (Android)
2	Does your software support XXX camera? How can I get the video stream?
3	Common steps to isolate field problems
4	Can you do some kind of software modification?
5	Does this software support other OSes such as Linux, Mac, or Raspberry Pi
6	Can I upgrade a 32-bit NVR server to Enterprise Edition?
7	How to estimate fee required for consultant services? (including SDK tech-support, software-modification, or remote assistance)
8	How to become a Genius Vision VAR?
9	What’s the role of the Genius Vision VARs?
10	Where can I sign-up for newsletter?
11	Can you integrate xxx model camera?
12	What are the suggested hardware specifications?
13	How can I provide 3rd party products (such as camera, device, or application) to participate the development of Example System?
14	What is the benefit to contribute to Example System?
15	How do I contribute to Example System?
16	How to improve image quality when 1x1 viewing?
17	How is webcam licensed in NVR software? Is it licensed the same as IP camera?
18	How to deal with corrupted video image at bottom? (PacketBufSize Issue)
19	Do I need additional license for remote access?
20	How to use Email Alert?
21	How to use FTP Alert?
22	What network ports does NVR software use and for what purpose (in case of firewall)? Can I change them?
23	How to use a webcam?
24	Do you have demo cameras on the Internet that I can connect?
25	Do you recommend use of RAID storage?
26	What edition of Genius Vision NVR am I using?
27	I can't see video on my browsers, help!
28	How to enable alarm sound?
29	How do I set pre-record and post-record interval? What’s ActivityInterval?
30	How do I know if S-Motion is working properly?
31	Can you provide “.xgv” or ".xsf" footage file player?
32	How to trigger alarm on motion detection?
33	How to enable video loss alarm in latest software?
34	I have a lot of questions, can you help me with all of it at once?
35	Does your NVR support a large number of cameras? What are the recommended system requirements?
36	What is the default account and default password?
37	How to change password?
38	How to use USB joystick
39	How to disable tamper detection
40	How can I acknowledge alarm for all channels
41	How to backup all configurations i.e. camera, scheduling settings from the test server to a new server?
42	Is it possible to support dual stream for ONVIF cameras?
43	How to add a new map onto the Google map
44	Is it possible to use watermark on video?
45	Could I just install the viewer instead of the whole package of the software?
46	How to calculate the required quantity of licenses
47	I can't connect to ONVIF camera of VendorX/ModelY. Please help.
48	I can’t see YouTube tutorial video because I’m in Mainland China. What do I do?
49	How to configure web server
50	What are the supported audio/video codecs/format?
51	I have a problem regarding AVI export, what can I do?
52	How to collect log information?
53	How to use InfoCollector to Collect Log Files
54	How to use Memory Watchdog
55	How to enable 3G video streaming
56	How to rebuild archive data index table
57	How to activate the video analytics?
58	How to get counting results?
59	What should I do when the video staggers, disconnects, or becomes unstable?
60	What is the difference among different AVI Profiles for export footage?
61	How can I reset system password (I have changed password from default and forgot it)
62	I can’t enter camera IP address correctly. Example: tried to enter 192.168.20.22. program will only allow 19.16.20.22.
63	Can I use domain name to connect to an IP camera or NVR?
64	How to make software full screen from startup in windows
65	How can I get the cost of commercial licenses
66	How to deal with "online license check failed” message
67	What’s the size and frame rate of 3GPP video
68	Does Genius Vision NVR software support remote TV wall
69	Does the recording overwrite oldest video when storage is full?
70	What storage expansion solutions are supported
71	Why can’t I see NAS drive letter mapping on storage configuration?
72	What are the supported file output formats
73	What are the video codecs currently supported
74	What are the supported OS
75	Can I install your software license on virtual machines (VM)?
76	How to Enable Video Compatible Mode
77	How to get access to SDK and integrate with access control, text overlay, or search index?
78	How to open remote storage map folder of a managed NVR on CMS
79	How to switch off the notification in the system briefcase viewer and in the live video
80	What data is needed for the software rebranding
81	What are software development branches
82	What are the differences among Commercial Edition, Subscription Edition, Community Edition, and Lite Edition?
83	How to tell if I’m using Community Edition or Commercial Edition?
84	What’s the license restrictions of the Community Edition
85	Can the software rotate, mirror, or flip video image?
86	Does the software support feature X (unsupported and unplanned)?
87	Why can’t you implement support of feature X?
88	I see a promising market of XXX, but I need you to modify your software a bit. Can you do it?
89	Do you have LPR, POS or Face Recognition?
90	Can you confirm that your software conforms to a particular technical or bidding specification?
91	Can you confirm that your software is compatible with camera VendorX/ModelY?
92	I have a CCTV system with components A,B,C,D,E combined with your software, can you make sure it will work?
93	I have a system with components A,B,C. Can you suggest how to choose components D,E,F that will work with A,B,C properly?
94	I need a system with requirements A,B,C,D,E. Can you please design such a system for me?
95	Can you help to build system architecture for projects?
96	Can I install both Community Edition and Commercial Edition on the same computer?
97	I have a Foscam model X but I cannot get it to connect to the NVR
98	I have N cameras installed in M network with R router, accessed by P computers. Can your software work well with all these?
99	How many cameras can your software support?
100	We are looking for a special software solution with requirement A,B,C,D,E. Can you do it?
101	I have some very specific needs for requirements A,B,C,D,E. Can your software be tuned to fulfill those all?
102	I have a user operation question. Help!
103	I see a camera VendorX/ModelY is listed as “supported camera” on your official website. Can you guarantee the compatibility?
104	What are the technical support policy of non-paid user or non-direct customer?
105	I can’t connect Mobile APP to the NVR. Help!
106	I can’t connect to the remote NVR. Help!
107	Can you please provide hybrid capture card price?
108	What are the standard license purchase terms?
109	Is the software license fee one-time or annual?
110	Can a multi-channel license code to be installed on different PCs?
111	What kind of support will a paid customer receive?
112	If one decide to upgrade Professional license to Intelligent, does one pay only difference or full price?
113	Can I mix Professional license and Intelligent license on the same PC?
114	Can I purchase license several times and add license as needed or later?
115	I have tried demo version and prepared to buy license, do I need additional steps?
116	Can you add support to camera VendorX/ModelY?
117	Can you add support to FunctionZ to camera VendorX/ModelY?
118	I can’t use PTZ on VendorX/ModelY camera. Help!
119	How to execute patrol function
120	I can’t use FunctionZ on VendorX/ModelY camera. Help!
121	I can’t connect to remote NVR. Help!
122	I can’t connect to my ONVIF-compliant camera. Help!
123	Can you recommend a camera on your list?
124	Can I use Gmail, Yahoo, or Hotmail to receive trigger policy notification?
125	Does the software support using TLS/SSL over SMTP to transmit Email notification?
126	How to synchronized NVR server time with NTP server?
127	How to set default location or directory for taking snapshots or export footage?
128	Does mobile APP for NVR software support audio playing?
129	How to use PTZ keyboard (which is External PTZ Module) and LILIN PIH-931D as an example
130	Can you provide source code for your NVR software?
131	Is there a business model that you can provide source code of your NVR software?
132	Memory Usage Architecture
133	Common Issues Encountered
134	Improper System Configuration
135	Case study: Out of memory caused by partially damaged disk
136	How to handle Out-of-Memory issue
137	I am experiencing software crash recently, how can I do?
138	I am experiencing Out Of Memory error, what do I do?
139	An unknown cause in the field has stopped the software from working normally. Can you help me?
140	What is "actionable information" for problem reporting?
141	Recreating a problem in the lab is not possible, and I need your help!
142	Why can't you use TeamViewer to assist me remotely?
143	I am having emergency problem in the field and need immediate support, can you help me?
144	What are the task scheduling issue?
145	What are consultant services?
146	Fields problem FAQ for paid customer
147	How to determine the correctness of an ONVIF implementation? Can test tool alone be the judgement of such correctness?
148	What is ONVIF spec set, and why spec set has versions?
149	If ONVIF testing result in compatibility issues, should one modify camera firmware or NVR software to achieve compatibility?
150	What does ONVIF version 1.0, 1.1, 1.2, 2.0 generally means? Why version 1.0, 1.1, 1.2, 2.0 can be incompatible?
151	As far as I understand, ONVIF only supports video streaming, right? Other functions, such as changing resolution, frame-rate, quality, brightness, motion detection, input signal, output relays, or PTZ aren't defined in ONVIF.
152	Which version of ONVIF specification does Genius Vision support? 1.0, 1.1, 1.2, or 2.0?
153	I have some questions about "ONVIF verification program" in regards to service terms or business matters, how can I get answers?
154	Can you teach how to implement ONVIF protocol
155	Can you provide detailed XML dialog as an implementation example
156	What is Event Template and why is it needed
157	What ONVIF specs are referenced?
158	How should I treat the implementation hints
159	If I'm going to use Genius Vision NVR to verify my camera, what basic knowledge should I have for this software?
160	What is the "Channel" parameter of the NVR software
161	What is the initial camera attaching sequence
162	How to implement dual-streaming
163	How to implement configuring of VideoEncoderOptions (Resolution, Codec, FrameRate etc)
164	How to implement configuring of ImagingOptions (Brightness, Saturation, etc)
165	How to implement PTZ
166	How to support event notification under ONVIF spec
167	Does Genius Vision NVR supports basic notification
168	How to implement ONVIF Pull-point style event notification (ET01)
169	How to implement MotionAlarm (motion detection) event (ET01)
170	What is Property in the context of ONVIF event? What is SetSynchronizationPoint? How should this be implemented?
171	What is notification streaming interface?
172	How to implement Digital Input (ET01)
173	How to implement Relay Output (ET01)
174	What is the InitialTerminationTime issue
175	If I'm going to use Genius Vision NVR to verify my camera, what basic knowledge should I have for this software
176	How to Generate Instant ONVIF Testing Report
177	How to verify ONVIF motion detection
178	How to verify dual stream
179	How to setup & verify ONVIF DIO (Digital Input/Relay Output)
180	How to operate ONVIF PTZ?
181	Setup Genius Vision NVR for ONVIF Testing
182	Why should applicants provide self-verification demonstration? When and how?
183	How to start NVR Enterprise (x64) trial?
184	What are the differences between 32-bit editions and 64-bit editions
185	Does the Enterprise Edition share the same feature as Commercial Edition?
186	Does the Enterprise Edition require a different kind of license?
187	Does Enterprise Edition runs on 32-bit Windows?
188	Can I downgrade an Enterprise Edition server to 32-bit Commercial Edition NVR?
189	Does using Enterprise Edition mean that I can now use hundreds or thousands of camera on a single PC NVR?
190	Overview
191	Auto-Trial Mode (without any license installed)
192	OEM Trial Mode
193	What are the limits of NVR Lite Edition trial software?
194	Help me understand more about your product.
195	What are the differences between Lite Edition and Commercial Edition?
196	Does the NVR Lite Edition software has any logo?
197	Do you have brand-neutral version of mobile APPs for iOS and Android platform?
198	What distinguishes Genius Vision VMS from other vendors?
199	Does the software connects to DVR or analog cameras?
200	What cameras do you support?
201	I have a product technical question, help!
202	Do you have special feature X?
203	What's the primary benefit of choosing Genius Vision products?
204	Who is "Genius Vision Digital Inc." and what is the relationship between you two companys?
205	Genius Vision Rapid Answerer
206	I want to confirm if camera X model Y is supported.
207	I want to know price information.
208	I have a problem with video.
209	I have a problem, can you assist me remotely?
210	Troubleshooting guide
211	I have a project with some special requirement
212	I have a project demand, can you help?
213	I have a user operation question, help!
214	Do you provide free one-to-one tutor session service?
215	Help me understand your product.
216	I want to do some business with you.
217	License purchase manual handling fee
218	PayPal FAQ for Genius Vision Online Purchase
219	When I pay, I encountered PayPal payment failure, what should I do?
220	How to get payment receipt/invoice from PayPal?
221	Can I really use your software freely on my purpose?
222	I have a problem using the software, help!
223	Will you fix the problems I encountered after I pay?
224	Do I need additional license to use CMS? (How to compute license for CMS)
225	How can I make the NVR software stop recording?
226	What payment methods are available? Is credit card acceptable?
227	My system crashed, help!
228	Can I uninstall Genius Vision NVR completely and wiped clean, like it was never there?
229	Is there an English speaking direct contact available through phone, Skype, or VOIP, so we can ask technical questions directly, without an intermediate to slow responses down?
230	Why am I not getting a response?
231	Do you have tutorial video or product demo video available?
232	Usage Manual for Mobile App (iOS)
233	What is 'VIDEO ANALYTICS INACTIVE' alarm
234	Low Priority Recording
235	How to become a volume distributor who gets significant discount? What benefit will a distributor get?
236	How to integrate IO Module with the software?
237	How to integrate Access Control system?
238	How can I transfer online license from one computer to another? Can I do this forever?
239	My hardware is broken (or I changed my system) and the license code is committed to the hardware so I lost them with the hardware. Can you resend me license?
240	We acquired license code some time ago, but we can't find them anymore. Can you resend?
241	Why can't you provide a tool to let me move or transfer license from broken hardware to another good one by myself?
242	License Replenish Fees
243	Why doesn't reseller qualify for "license replenish fees" application?
244	How to suspend an installation of license code?
245	What are the definitions in the "Status" of each license installation records in License Manager?
246	How to access NVR with Internet Explorer
247	How to upload images to Community Platform
248	How to bring up license manager in order to install license?
249	How to register to request demo license
250	When I connect mobile APP to CMS server, why can't I see all channels connected to that CMS server?
251	Can you do arbitrary software modification?
252	What’s the typical time frame for any software modification?
253	Protect Your NVR System by changing default password
254	What is 'Directory not writable' message?
255	How to use Digital Watermark to authenticate recorded video?
256	How to get access to VAR web interface and what's the benefit of such interface?
257	How to split a master license code into multiple sets of smaller quantity license ?
258	Why other software can do function XXX and your software can't?
259	Why I don't receive any snapshot in email from NVR
260	I can't activate/deactivate NVR In Windows XP
261	How to add camera features into Community Platform
262	How to buy license code via PayPal and install to NVR software?
263	How to connect to remote NVR
264	How to connect to remote NVR with non-standard control port?
265	How to use PING to test connectivity
266	What are the terms I need to agree before purchase?
267	What is your refund policy?
268	What is the scope of Genius Vision technical support?
269	How can I let each individual NVR user change their passwords?
270	How to lock and unlock console?
271	Introduction to NVR Recording and Storage
272	Does your mobile APP support audio (sound) in live and/or playback?
273	Can I purchase license and add it on the Community Edition?
274	What types of Genius Vision license support Central Management System (CMS)
275	What languages does your NVR support, and what are the available language versions of the user manual?
276	How to get a PayPal account?
277	Will the NVR server still be affected by Genius Vision License Server after the license code was bound? How to commit the license code to a computer?
278	How to buy Enterprise license?
279	Trigger Policy: Sending Email through SMTP anonymously
280	How to delete system logs
281	Introduction to Video Codecs: JPEG, MPEG4, and H.264
282	How to add camera models into Community Platform
283	How long is the NVR software trial period? Can you extend the trial period (demo license)?
284	What should I do and what the cost will there be if I must have the problems of my system inspected by Genius Vision R&D staff?
285	I can't find my camera model on the Community Platform, what should I do?
286	Are the issues in trial version also exist in Commercial Edition?  Will my problems be resolved after purchasing?
287	Why the CPU utilization is very high when using S-Motion? How to improve?
288	What languages can be used when communicating with Genius Vision?
289	What are the price, warranty, delivery terms, and datasheet of Genius Vision NVR software?
290	What is "Plugins for Camera Presets" and how to use it?
291	Should I backup license before or after committing?
292	台灣(Taiwan)的客戶也可以透過PayPal下單採購嗎？
293	What is the limit of the NVR Lite Edition trial mode?
294	What is the business scope of Genius Vision
295	Can you do special function development
296	What is the recommended file size for the recorded files?
297	Configuring Windows properly for NVR
298	How to retrieve/transfer recorded video files
299	I can’t connect to cameras. Help!
300	Rule out camera issues with 3rd party programs
301	Change camera settings with Internet Explorer
302	Does Genius Vision NVR reencode video streams from camera?
303	With Genius Vision CMS software, can I connect to NVR of other types or vendors?
304	When using Genius Vision NVR software, if encounter server unreachable situation, how can one access video footage?
305	Can I add more than 64 cameras on a single NVR server? How do I do that?
306	How to export video footage to distribute to others
307	How to switch to matrix view player mode
308	How to adjust motion indication? (hide purple/green overlay of S-motion indication)
309	Can I get some kind of reseller discount?
310	What is TrialTooManyTimesPleaseBuy error and how do I fix it?
311	The software reports "Out of memory"
312	The software reports "System terminated abnormally"
313	The software reports "corrupted slot"
314	The software reports "Protection Lock Error" and will exit
315	I received "InsufficientLicense" error when installing license code
316	I received "Installation FAILED" with code 7?
317	I received "ComputerTimeError" error when installing license code
318	NVR displays "Storage is busy" for a prolonged time and recording is disabled.
319	The software reports " VIDEO ANALYTICS INACTIVE " and motion detection stopped
320	What are the benefits of using the VAR   web interface  and what qualifications are needed
321	How to place an order, get discounted price and pay with PayPal on VAR web interface
322	How to split a master license code into multiple sets of smaller quantity license
323	Definitions of v arious “Types” and “Status” of Purchase codes on the VAR web interface
324	How to get access to VAR-only documentation or webpage?
325	Where to find regional VARs?
326	What are the required technical skills to be a Genius Vision VAR?
327	Can you provide discussion and support to VAR regarding to project specification?
328	What benefits will VARs get?
329	What are VARs rights and responsibilities?
330	What conditions would cause VAR’s qualification void?
331	What are adequate knowledge required to be a Genius Vision VAR?

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