I can’t connect to remote NVR. Help!

Please check following steps:

6. The default control port of NVR is 3557, not 8086 (8086 is web port). For remote connection to work, port 3557 is required. You should also check your firewall settings about this.
7. Check your user name and passwords.
8. If you are using CmE server, then you need to use CmE client, because CmE and commercial edition does not connect to each other.
9. If you still can’t get it connected, please check our technical support process. Screenshots of settings on both PCs are especially important for mobile APP issues. Please be advised that we might not reply all support requests to non-direct-paid users.