I see a camera VendorX/ModelY is listed as “supported camera” on your official website. Can you guarantee the compatibility?

No.

This is an unfortunately reality because a widespread and common phenomenon exists that camera upgrades and changes all the time without conducting further compatibility tests (both in firmware and hardware).  Also, we can’t rule out the possibility of software bugs that could theoretically exist everywhere (both in the camera firmware and our software).

However, we offer our full-functional free trial non-commercial software for users who wish to confirm the compatibility by themselves.

The risk of encountering compatibility issues can be greatly reduced if you urge your supplier to participate our no-strings-attached ONVIF verification program.

See also

• Why can't you support individual users about IP camera compatibility issues?
• Can you confirm that your software is compatible with camera VendorX/ModelY?
• Can you confirm that your software conforms to a particular technical or bidding specification?
• Does your software support XXX camera? How can I get the video stream?