I can’t connect to the remote NVR. Help!

Message

Explanation

Connecting to server...

Client (console) is trying to connect to server. Just be patient and wait.

ERROR: Incorrect username or password.

Either user does not exist or the password is incorrect. Make sure you enter the correct username and password. Keep in mind that username is case sensitive and password too.

See also

• What is the default account and default password?
• How can I reset system password (I have changed password from default and forgot it)

ERROR: No connection.

This error could be caused by one of the following conditions…

• Incorrect Remote Host IP or port
• Network malfunction
• Target NVR is not running (or crashed)
• Accessing private IP address (starts with '192.168.' or '10.') via Internet
• Blocked by firewall (hardware or software)
• Domain name resolution problem

See also

• How to use PING to test connectivity
• Can I use domain name to connect to an IP camera or NVR?

ERROR: Incompatible editions.

There are several editions of Genius Vision NVR and some of them cannot connect to each other.

See also

• What edition of Genius Vision NVR am I using?

• What are the differences among Commercial Edition,  Community Edition, and Lite Edition?

ERROR: Connection limit exceeded.

Any server can only handle a limit number of connections due to hardware and software (OS or application) limitation. When this limit is exceeded, you can't connect to the NVR.

See also

• Incoming Network Connections Limitation & Requirements