What are the task scheduling issue?

The thing one must understand is that: we can't anticipate anyone's schedule. Our R&D is continuously in development and we can't just interrupt our task force whenever a user submit a request unexpectedly.

Just remember following simple rules:

1. Any efforts take time.
2. Anything that takes time needs to be scheduled ahead.
3. Anything that must be put to engineer's schedule must have a good business cause. This is where you explain to our sales department how much effort we should put into resolving your issue. The more business information you provide, the more quickly we can decide how to schedule the task.