1	Troubleshooting guide
2	An unknown cause in the field has stopped the software from working normally. Can you help me?
3	Common steps to isolate field problems
4	What is the scope of Genius Vision technical support?
5	I have a problem using the software, help!
6	How can Genius Vision help you on technical issues?
7	How to lock and unlock console?
8	I have a problem regarding AVI export, what can I do?
9	I can’t connect Mobile APP to the NVR. Help!
10	Error code of NVR software
11	I need to report a software problem. How to do this effectively?
12	I have a problem with video.
13	What should I do and what the cost will there be if I must have the problems of my system inspected by Genius Vision R&D staff?
14	Memory Usage Architecture
15	Common Issues Encountered
16	Improper System Configuration
17	Case study: Out of memory caused by partially damaged disk
18	I am experiencing software crash recently, how can I do?
19	I am experiencing Out Of Memory error, what do I do?
20	What is "actionable information" for problem reporting?
21	Recreating a problem in the lab is not possible, and I need your help!
22	Why can't you use TeamViewer to assist me remotely?
23	I am having emergency problem in the field and need immediate support, can you help me?
24	What are the task scheduling issue?
25	What are consultant services?
26	The software reports "Out of memory"
27	The software reports "System terminated abnormally"
28	The software reports "corrupted slot"
29	The software reports "Protection Lock Error" and will exit
30	I received "InsufficientLicense" error when installing license code
31	I received "Installation FAILED" with code 7?
32	I received "ComputerTimeError" error when installing license code
33	NVR displays "Storage is busy" for a prolonged time and recording is disabled.
34	The software reports " VIDEO ANALYTICS INACTIVE " and motion detection stopped
35	I have a lot of questions, can you help me with all of it at once?

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Note: If you are looking to troubleshoot, please don't open ticket, or they will be ignored. Follow Troubleshooting Guide to open case instead.