Example System / Genius Vision Rapid Answerer
My system crashed, help!
Most of the cases, you'll need to help yourself on similar issues. Here we can only provide some guidelines because there are very limited things we can do on the system you designed & integrated. See How can Genius Vision help you on technical issues?
Change a computer
This is always the first step that can effectively rule out many environment factors. Try not to blame the software because no software can run perfectly in all combination of all computer components.
Reduce system loading
Any system has various implicit limits or bottleneck everywhere, such as memory, disk usage, or CPU usage etc. If the system ever works fine and suddenly stop working after you increased the loading, you might suspect it's a system overload issue. If you are also using the server for other purposes, you might want to stop that to see if potential conflicts exists.
Help yourself, apply scientific method
You need to isolate the factor that might affect the system by yourself and reveal some possible causes for us to trace. We cannot stress enough about this, because this is one thing no one else can do it for you. Modern computer systems are just too complicated in combination that could easily generate compatibility issue (see FAQ entry). Others can only help you when you are able to provide useful clue of information.
Try to think in this way: if something goes wrong with your body, you'll need to tell the doctor how do you feel wrong about your body and let the doctor examine your body with proper medical equipment by checking-into a hospital, at certain cost. If we don't have any clue and have no "live system" (a running system, like your body) for examination in our lab (checked-in to a hospital) then most likely there isn't much answer for us to find out. Let alone there is a "cost issue" of examining anything, but many users actually expect us to examine their problems for free.
Let me apologize here, for our limited ability, but don't be surprised if you don't hear from us for not providing enough information. The truth is: there really isn't much we can do, if you don't help yourself first.
Reset software configuration
If you changed something in the software and it does not start anymore, you can try to reset (delete) the software configuration. Detailed instruction is the same as lost-admin-password and which can be found here. A less dramatic approach you might want to take first is to use Safe Mode, but it does not always work.
See also