I have a problem using the software, help!

Genius Vision NVR is a high complexity professional system. For us to reply an user operation question, we require user to go through all documentations and this FAQ document available before asking an operation question.

If the documentation isn't clear or you can’t find documentation, please let us know by pointing out the exact point under discussion. Thank you for your patience.

You may reach our technical support at: https://goo.gl/XmdcQy

See also

• I have a problem with video.

• Why am I not getting a response?
• An unknown cause in the field has stopped the software from working normally. Can you help me?

• I have a user operation question, help!

• My system crashed, help!

• I saw error code on the NVR software, help!

• Will you fix the problems I encountered after I pay?