I have a user operation question, help!

Genius Vision NVR is a high complexity professional system. For us to reply an user operation question, we require user to go through all documentations and this FAQ document available before asking an operation question.

If the documentation isn't clear or you can’t find documentation, please let us know by pointing out the exact point under discussion. Thank you for your patience.

You may reach our technical support at: https://goo.gl/XmdcQy

See also

• I have a problem using the software, help!

• Do you provide free one-to-one tutor session service?

• Why am I not getting a response?

How to change admin/user password?

Please refer to User's manual: Adding a user

Can I use motion detection without having to acknowledge alarm each time?

Yes. You can do so by adjusting the ActivityAlarm value in Camera Video Setup.

Can I use Gmail, Yahoo, or Hotmail to receive trigger policy notification?

This question is answered in FAQ.