I have a problem regarding AVI export, what can I do?

Please provide a clip of XGV with such problem and detailed description. Please send us through Dropbox or something similar (not attach Email because too large). If it's a software issue we can try to fix it but please allow delay because our engineer has very busy with many projects on hands and we need to check our schedule. (we try to make a living on our own so we are always very busy taking project orders)