Why can't you use TeamViewer to assist me remotely?
Firstly, using TeamViewer to help anyone is a very expensive task for us. It disrupts all R&D tasks scheduling and often provides unreliable access (bandwidth & availability) to the target computer, making this an even more expensive task. If you insist on that we assist you remotely, you can hire us as consultant to do the job.
Secondly, even if our engineers managed to connect to your remote server and see the problem, we don't have the proper equipment we need to diagnose anything. In order words, there is very little chance for remote assistance to produce actionable information. Not to mention there are a lot of diagnostic factors that are unavailable to remote assistance, such as:
- Network bandwidth
- Network connectivity
- Access response time
In our experience, problems that can be diagnosed simply by remote assistance is very limited. Most of the time, it's just an inefficient use of our time. That's why it has became a paid consultant service.
For unknown field problems, we still think the best way to help is for you to provide us with actionable information.