PayPal FAQ for Genius Vision Online Purchase
Can you issue separate commercial invoice for my PayPal purchase?
Automatic invoice generation is available for transaction placed after 2017/11/1. Instruction as follows:
If you need invoice written in certain format, human labor will incur and it will cost additional US$100 to do any manual handing. (See also: License purchase manual handling fee)
Please note that Lite Edition only support PayPal automatic payment and is not available in all areas, such as Taiwan.
For all transaction prior to 2017/11/1:
All financial matters about PayPal order is handled by PayPal. You should ask PayPal for such invoice. As we are supplier, we do not have a copy of your invoice and you must login to your PayPal account to obtain such invoice.
I'm receiving PayPal error when purchasing, help!
You might encounter error as screenshot below.
Because we are selling virtual goods (software license is virtual without physical goods), some credit card issuers might deny this type of transaction. Please communicate with your credit card issuer to permit this type of transaction on your card.
I'm not receiving what I have purchased in my Email inbox?
PayPal does not allow automatic payment receiver to obtain payer's personal information, such as Email, so the purchased license code is provided immediately after purchase in the same browser window. You should follow the instruction to save or print the code manually before you close that window. If you didn't save or print the code, please contact us with your purchase information and allow delay for human processing. Please do not file PayPal dispute over such cases, as doing so may disqualify you from future purchase.
I'm receiving PayPal error code 10486 when purchasing, help!
As all financial matters are handled by PayPal, you should consult PayPal for the cause of error. For this particular error, we have looked-up the PayPal knowledge link for you as follows:
I'm receiving error when using PayPal to buy your license, but my credit card is fine and can be used elsewhere. Can you explain?
As all financial matters are handled by PayPal, you should consult PayPal for the cause of error. Please note that because every credit card has different commercial terms for purchase different items, types, amount, or locations, we cannot tell you exactly why the purchase has failed. Successful purchase elsewhere does not mean successful purchase everywhere. It's up to PayPal and your credit card issuer to determine if you are eligible for a certain type of transaction. We are using a new type of PayPal transaction called "digital goods", meaning that when you pay, you will not receive physical goods. It's possible that some credit card issuers do not allow this type of purchase. From PayPal's official website, it can also be one of the following reasons:
- The billing address associated with the financial Instrument could not be confirmed.
- The transaction exceeds the card limit.
- The transaction was denied by the card issuer.