Mobile Push Technical FAQ

Mobile Push enables NVR to send notification messages to your mobile devices, provided that both have Internet connection. This function depends on 3rd party push services such as Pushbullet.

For Mobile Push (Pushbullet) to work, users must…

Install Pushbullet on a mobile device and sign in with a Google or Facebook account
Sign in to Pushbullet with the same account in Genius Vision NVR
Authorize Genius Vision to access your Pushbullet account

After granting Genius Vision NVR access to your account, NVR can find your mobile devices and send notifications to them. You can create as many Mobile Push policies as you want with a single Pushbullet account. To use a different account to create policies, you need to sign out first. The account you use to create policies determines devices you can send notifications to.

For each policy, you can select…

Mobile devices to send notifications to
Events to subscribe
Channels to subscribe

Video Loss	Any of the subscribed channels lost visual
DIO	Any of the DIO ports of the subscribed channels change state
Alarm	Any of the subscribed channels has any alarm
(IVS) Motion Detected	Any of the subscribed channels detects motion
(IVS) Tamper	Any of the subscribed channels detects tamper
(IVS) Foreign object / Missing object	Any of the subscribed channels detects foreign of missing object
System Start	NVR engine starts
Unexpected System Off	This notification is sent only on NVR engine start, after last system off went wrong

Video Tutorial

Internet Explorer Compatibility Issue

Overview

Some Genius Vision NVR functions depend on 3rd party services that require user interaction using Internet Explorer. If Internet Explorer is outdated and unable to render the content of the service, users need to update Internet Explorer to use the functions.

Currently these functions has a minimal requirement for Internet Explorer version:

Mobile Push (Pushbullet)

Internet Explorer 10

Download and Update Internet Explorer

To download latest Internet Explorer, please visit windows.microsoft.com

How to sign out Pushbullet (to switch user)

Overview

A Mobile Push policy must be created with a Pushbullet account. Once you signed in to a Pushbullet account, Genius Vision NVR remembers that account and use it to create Mobile Push policies. To use a different Pushbullet account, you need to sign out first.

Video Tutorial

How to sign out Pushbullet (to switch user)

Signing out Google accounts

Use https://accounts.google.com/logout link to sign out Google acounts.

Help! An Error Has Occurred

Sometimes an error occurs in the 3rd party web services. You can click Yes to try if the error can be ignored.

If that doesn't help, click the button to go back to main menu and try again. Sometimes the error is random and can be circumvented if you keep trying.

If error persists, try clearing cache of Internet Explorer. Open Internet options in Internet Explorer to do so.

Remember to UNCHECK the first option, Preserve Favorites website data.

Video Tutorial

How to clear cache for Internet Explorer

How to automatically upload video snapshots to Dropbox

Note: This function is available since version 926.

Added

Version 926

Overview

Dropbox is a 3rd party file hosting service that enables Genius Vision NVR to storage video snapshots online. Before using this function, users need to sign up Dropbox first. It's free of charge to sign up.

How to setup

In System Configuration dialog, click Dropbox node and click Sign In. Users will be asked to grant Genius Vision access to their Dropbox account. Don't worry about privacy and security, Genius Vision can only create a folder of its own and access the content of that folder.

After sign in and grant access, users can create policies to select when to upload and what channels to upload. Users can config NVR to upload snapshots periodically (in minutes) or on events.

Video Loss	Any of the subscribed channels lost visual
DIO	Any of the DIO ports of the subscribed channels change state
Alarm	Any of the subscribed channels has any alarm
(IVS) Motion Detected	Any of the subscribed channels detects motion
(IVS) Tamper	Any of the subscribed channels detects tamper
(IVS) Foreign object / Missing object	Any of the subscribed channels detects foreign of missing object
System Start	NVR engine starts
Unexpected System Off	This notification is sent only on NVR engine start, after last system off went wrong

Users can check logs in System Briefcase Viewer to see if snapshots are uploaded succesfully.

How to access uploaded files

Users can sign in to Dropbox with web browser to view and manage files. Alternatively users can install the desktop software or mobile app for Dropbox.

How to test Genius Vision NVR Dropbox integration

Genius Vision NVR is a Windows-based network video recording software that record video stream from IP cameras or web cameras. With Dropbox integration, Genius Vision NVR can upload video snapshots to online storage that enables users to access them from anywhere, any platform.

Download and install Genius Vision NVR: Version 926 (video instruction)
When first asked to login, use default user name:admin, and default password: 1234, to login.
Add a new channel (video instruction, additional instruction)

(in NVR) Click button: New Channel
Input text: Channel name, DS_002
Select Driver: Webcam(DirectShow)
Select Video Input
Click button: OK

Configure Dropbox uploading (video instruction, additional instruction)

Click button: Config System
Click node: Dropbox
Click button: Sign In
(in web browser) Click button: Go to Dropbox authorize page
(in System Configuration dialog of NVR) Click button: New Item
Input text: Periodical, 1
Select Channel Subscriptions: DS_002
Click button: OK