Community Platform for NVR
Community Platform is an initiative to improve global IP camera compatibility. By sharing IP camera connectivity information, you can contribute to the IP video community to help everyone connecting to the same type of camera you're using. You also benefit from the knowledge shared by others. Visit our official website for more information: http://geniusvision.net/cp
There are 2 major parts of Community Platform; NVR and web. In NVR, users can upload or download camera settings. On the web, they can manage and browse uploaded camera settings.
We have prepared a one-page quick guide to Community Platform on our official website.
Upload Camera Settings
Camera settings uploaded to Community Platform can be searched and downloaded by other users when adding new channels in NVR.
Please note that
- By default, user credentials (username/password) for camera will not be uploaded.
- IP address of the camera will not be uploaded.
- Channel description will not be uploaded.
Whenever a camera is added in NVR and connected for the first time, a dialog pops up to hint users that the camera settings is ready to be shared to Community Platform.
Clicking "Share on Community…" invokes Camera Setup dialog for upload.
In the uploading dialog, users can do 3 things before uploading:
- Sign in (with Google or Facebook account).
- Input description.
- Choose to upload username/password for camera.
Signing in is optional. But if upload camera settings anonymously, users can not get credit. See also Credits
This description will be seen by users when they browse/search camera settings on Community Platform. Please provide as more information as possible. Useful information includes:
By default, user credentials (username/password) for camera will not be uploaded. User can still choose to upload credentials. Default values could be useful for other users.
Do NOT check this option if default credential has been changed.
Users can access the dialog any time by clicking on the log message in System Briefcase Viewer in left panel.
Download Camera Settings
Camera settings can be downloaded from Community Platform and apply to local channels. For this to work, users need to check camera models first and find matching settings on Community Platform.
To download camera settings, when adding a new channel, click Find on Community in Camera Setup dialog...
This dialog is invoked for searching or browsing camera settings uploaded by other users. Use the edit control in red box to input keywords (manufacturers, models, types…) and search.
Camera settings that match the keywords will be listed. Click Add to NVR on the right to apply the settings to the channel being added now.
Camera settings, such as encoding, imaging, and streaming… will be downloaded and applied automatically. But users still need to fill the following fields before proceeding to add the channel:
- Input a locally unique channel name (Required for any channel, with or without Community Platform)
- Input IP address (Refer to camera manual or use find tool provided by camera manufacturer)
- Input username/password, if it's not included in the settings downloaded
Users can change to Video Setup page to see what settings are downloaded and applied. Some camera settings are comprehensive while some are not. You can always use Find on Community button to download different settings, even after the channel being added.
Community Platform for Web
Link Camera Models
Before users can find the camera settings they need, they must match camera models first. Camera settings cannot be shared among different camera models. For users to match models easily, camera settings can be linked to camera models. In Community Platform menu, click Recently Uploaded Settings to view a list of camera settings… (You will be prompted to sign in with Google or Facebook account)
Click the settings you want to link. In the settings page there's a link "Link model to this setting"...
Select manufacturer, series, and model you want to link. (Click Next after selection to show options for next tier)
Or if the manufacturer/series/model is not in the list. You can suggest one. Select "suggest" and click next or link.
After confirmation, you will be redirected to camera settings page and see this message. This is a preview of your editing. Other users cannot see these changes before the change is approved by Genius Vision.
Linked Models show at bottom of settings page after being approved.
Rating of Camera Settings
In the IP camera settings list, there're 4 numbers for each entry. From right to left they are: likes, dislikes, connected, and used.
Number of users who like this settings. If you find the settings useful, click it.
Number of users who dislike this settings. If you find the settings not working, click it.
Number of users downloaded the settings and successfully connected to the camera and see video.
Number of users downloaded the settings and applied to their local channels.
Community Platform proposal and approval guidelines
Genius Vision Community Platform provides a powerful collaboration platform for global users to contribute their IP camera knowedge.
However, not all contribution would be accepted. It is important to understand that all contributed content is subject to Genius Vision's moderation and we approve or reject contributed content according to some rules since we established Community Platform, in order to maintain the content quality level.
We will introduce the rules in the next section, but it is important to know that communication is the key to collaboration. If you are not sure how to contribute correct content or encounters repeated rejection, you may choose to
- Contact us directly about your contribution question or idea.
- Use Disqus under every webpage to engage discussion.
Guidelines and rules of Community Platform contributed content
Following we provide some explicit rules. Contact us if you have any question about these rules. The rules are not exhaustive and might adapt as situation evolves. We only make the rules to better the platform that will benefit most people, and to prevent platform abuse.
- Adding a manufacturer without any models will be rejected.
- Adding a model without any suggested IP camera setting will be rejected.
- Any contributed content must be specific and accurate, and not to be abused as "SEO tool". For example, a model named "P2P IP Camera" is too generic to be accepted.
- Requesting delete without any reason specified will be rejected.
- "Keyword and aliases" must be what it literally means: some alternative way in calling. For example, "D-Link", may have been spelled as "DLink". Sometimes company acquires another company, so the name will be used interchangebly and this also qualifies.
- Please use manufacturer standard letter case. For example, SNC-WR602C written as snc-wr602c might not be accepted.
- Content that has too little significance might not be accepted. Try "Google" the content you intend to contribute.
- Duplicated content will not be accepted.
- Repeated submission of the same content will be rejected. (Please check "latest" page to see your changes.)
- Any URL (RTSP or HTTP etc) containing a specific IP address or a domain name will not be accepted. This is a security measure.
- Default username/password must "look like" a generic one. For example: Admin/123456 might be accepted, while Jason/Xysx345 will not. This is a security measure, obviously. The default username/password is only provided as tool for users to quickly connect to a new IP camera, not to be abused as a hacking tool to access unauthorized cameras.
There is some hidden "trust factor" involved when reviewing contributed content. This is required for our staff because we cannot always know if the contributed content is correct or meant to disrupt the platform (that's why we need to establish this collaboration platform in the first place).
Unfortunately for the trust factor, there is no explicit rules to be written, but only some principles, as follows:
- Try to communicate with us to establish trust.
- Try to contribute only a few changes at a time. If you contribute too many changes at once, and only a few change violates the rule, it might causes our staff to reject your entire contribution.
Genius Vision Technical Support Forum Rules
Genius Vision NVR technical support forum is a moderated Discord-based forum, allowing live interaction among users. To be invited to the forum, please use this link. Guests of the forum must read the rules and follow them accordingly. These rules will now be enforced, as follows:
One simple rule to remember
- To spare you from reading too many words, the central principle here is: you need to try to help yourself, before others try to help you. Don't be a Noob, who just sit there and wait for other people to solve/service for you. Our official website KB contains many ready-to-use information. You just need to have "the will to find it". Note: this "simple rule" does not substitue all the following, just a quick note for you to grasp the idea.
General rules (apply to all channels)
- Please keep language clean. This is a public forum, please do not reveal any sensitive information. Please only use English, and not any other languages, when posting in this forum.
- Various topics must be posted in their designated channels, as explained in the next section about channel definition.
- Please don't send private-message to the admin about any issues. Only use forum to communicate.
- For the majority of technical questions, we already have answers on our official knowledgebase. Please utilize our "search KB by question" function http://geniusvision.net. If you don't understand how to search KB, this video will show you how.
- When asking software questions, if information already exist in KB, please discuss only based on available information. (Unless you tried and find nothing). For example, you can point out what information is missing in a particular KB article (with URL). You can be a user, yet also be professional.
- This technical support forum is not intended to discuss individual use cases. Please discuss your technical questions, from the viewpoint of product feature. For example, if you can find a specific manual document about your question, please discuss the document, instead of your use cases.
- If you are not clear about the rules, please discuss the rules before potentially violating them. The rules will be enforced. Violations of the rules can result in permanent ban to the forum. The first violation will result in putting into the "Noobs" group. The second violation will get you a permanent-ban.
- When entering each channel, please make sure you have read all "pinned messages" in that channel before posting.
- Please do not repost similar messages in adjacent timeframe. "Similar messages" means message that represent the same purpose.
- General software questions. (Please be prepare to search the KB by yourself. The admin will only give you hint for doing so).
- Discussion about forum rules.
- Topics that do not fall into any other channel categories.
- Discussion of the support of individual camera model please put to #ipcamera. Officially, we may not be able to respond to individual model support, except for discussing business models.
- Basically speaking, people pay for camera, but ask us for camera support. If someone bridge the manufacturer and us, it would make more sense. Otherwise, reasonably, you should ask the person whom you buy camera from for technical support.
- For troubleshooting rules, please check #troubleshooting
- This channel explains that this (entire) forum is not intended for troubleshooting.
- For definition of troubleshooting and scope of tech support, please refer to: What is the scope of Genius Vision technical support?
- Information regarding actionable info please refer to: What is "actionable information" for problem reporting?
- In a shorter explaination, if Windows crashed, you wouldn't contact Microsoft. You'd make sure Windows has a specific bug that is repeatable in many different environments before you do so.
- Please don't post actual troubleshooting here. This channel is only for discussing the scope of Genius Vision technical support against troubleshooting.
- For general software question, please don't post here, but only on #general
- If you have identified a reproducible bug by following Troubleshooting Guide (http://community.geniusvision.net/platform/cprndr/ta/gvrapidans/entry-h.5ao4ekahl351.html), please post on #bugreport
- For advanced topics, which is normally not understood for ordinary users, please put to #advancedtopics
- We'd prefer to join the discussion only when more people participate the discussion. This effort will be worthwhile only when contributing to the community.
- Feature request discussion please put to #featurerequest
- Software development takes a lot of resource and time. We need a concrete and specific purpose to do any modification. This purpose may or may not be monetary, but do discuss the purpose together with the feature itself. It's easy to ask other people to do what you want, the hard part is to explain to them why do it at all. So please do explain why do Genius Vision should do the feature you request.
- If you have identified a reproducible bug by following Troubleshooting Guide , please post here. For general information regarding troubleshooting, please check #troubleshooting first.