I have a problem with video.

The image is only partially displayed. Bottom of image is corrupted.

This is a RTSP PacketBufSize issue. Refer to this FAQ entry.

I can't see any video.

Please make sure your camera is compatible according to this FAQ entry.

The video doesn't look right as it should be

You may be encountering video compatibility related issue. Refer to this FAQ entry. If the camera uses RTSP to stream video, try to adjust the value of Video Setup=>RTSP=>StreamUseTCP. Sometimes it helps.

I'm using FosCam and cannot see video

This is answered in FAQ entry.

You can try to enable video compatible mode

• How to Enable Video Compatible Mode

See also

• I have a problem using the software, help!

• I have a problem, can you assist me remotely?